Shipping Policy

Effective Date: August 2026

Overview

Thank you for shopping with Tadersio. We are committed to providing reliable order processing and delivery services to customers throughout Australia. This Shipping Policy explains our shipping destinations, order processing procedures, delivery timeframes, shipping fees, and other important shipping information.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Shipping Destinations

Tadersio currently ships orders throughout Australia.

We offer a standard shipping rate across Australia, subject to the delivery address being serviceable by our shipping carriers.

At this time, we do not offer international shipping outside Australia.

Order Processing Time

Orders are processed on business days, Monday through Friday, excluding Australian public holidays.

Processing Time: 1–2 business days

Processing includes order verification, product preparation, packaging, and shipment preparation.

Processing times may occasionally be longer during public holidays, promotional periods, periods of high order volume, or circumstances outside our reasonable control.

Order Cut-Off Time

Orders are generally processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Shipping Method

Orders are shipped using available domestic delivery services suitable for the destination and package requirements.

Once your order has been dispatched, we may provide a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Standard Delivery: 5–10 business days

The estimated delivery timeframe applies after the order has been processed and dispatched.

Delivery estimates are provided for guidance only and are not guaranteed delivery dates. Actual delivery times may vary depending on factors such as:

• Delivery location

• Carrier operating conditions

• Public holidays

• Severe weather

• High shipping volumes

• Incorrect or incomplete address information

• Other circumstances outside our reasonable control

Remote and regional areas may require additional delivery time.

Shipping Rates

We offer a simple shipping structure for customers throughout Australia.

Free Shipping: Orders of A$98.00 or more

Standard Shipping: A$13.99 for orders below A$98.00

The A$13.99 standard shipping fee applies to eligible orders shipped within Australia.

The applicable shipping charge will be displayed at checkout before payment is completed.

Taxes and Duties

All orders covered by this Shipping Policy are shipped within Australia.

Customers will not be required to pay international import duties or customs clearance charges for standard domestic deliveries within Australia.

Any applicable taxes or charges will be handled in accordance with applicable Australian requirements.

Order Tracking

When tracking is available, tracking information may be provided after your order has been dispatched.

Please note that tracking information may take some time to become active after the parcel has been handed over to the carrier.

Customers should monitor tracking updates and ensure that the delivery address and contact information provided with the order are accurate.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check the following information before completing your purchase:

• Recipient name

• Street address

• Unit, apartment, or other address details, if applicable

• Suburb or locality

• State or territory

• Postcode

• Contact information

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, delivery may be delayed or the parcel may be returned to the sender. Additional delivery or re-shipping charges may apply where applicable.

Delayed, Lost, or Damaged Packages

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us so that we can assist you.

Where appropriate, we may work with the relevant delivery carrier to investigate the issue and determine an appropriate resolution.

For damaged deliveries, customers may be asked to provide photographs or other relevant information to assist with the investigation.

Undeliverable Packages

A package may be returned to us if it cannot be delivered due to circumstances such as:

• Incorrect or incomplete delivery information

• Refused delivery

• Failure to collect or receive the package where applicable

• An address being unavailable or unserviceable

If a package is returned because of incorrect information or other circumstances attributable to the customer, additional shipping charges may apply if the customer requests that the order be resent.

Any refund or reshipping arrangement will be handled in accordance with our applicable Return & Refund Policy and Australian consumer law.

Shipping Restrictions

We reserve the right to limit or refuse shipment to addresses that cannot be serviced by our delivery partners or where shipment is restricted by applicable laws or carrier requirements.

We may also cancel or hold an order where necessary to address suspected fraudulent activity, payment issues, or other legitimate security concerns.

Contact Us

If you have any questions about shipping, delivery, order processing, or the status of your order, please contact us:

Tadersio

Email: [email protected]

Phone: +61 438 148 634

Business Address:
23b William Palfrey Rd
Parkhurst, Queensland 4702
Australia

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday & Sunday: Closed

We will make reasonable efforts to assist with shipping-related inquiries and provide updates where information is available.